Swiss-Services & Training
This is where you become an Expert
Customer FocusWith a unique sales and service network, BERHALTER improves product and service availability, customer interaction, response time and customer satisfaction. We support you in identifying individual potentials, developing solutions tailored to your die-cutting and production needs and successfully integrating them.
TargetedOur customer-oriented services focus on the entire life cycle of a die-cutting machine, such as training, repair, maintenance and spare parts service. As a full-range solution provider, BERHALTER offers high-tech peripherals and innovative accessories for all machine generations. BERHALTER services with added value.
All our Experience for Your Success.
Together we plan the entire acceptance process and installation of your die-cutting machines. Installation is an important process to make your die-cutting machine productive as quickly as possible. With our experience and expertise, we can shorten commissioning times and ensure your long-term process reliability. Our service includes the installation of a tested and assembled machine. The machine is handed over according to BERHALTER quality guidelines and a technical acceptance protocol.
Do you need competent help? Our specialists and service technicians take care of your concerns and support you with systematic troubleshooting. In addition, we support you with service management, spare parts service and individualised customer solutions. With our bespoke smart services and our digital IIoT service platform CUTcontrol™, we use machine and process data to increase your productivity and reduce costs. We guarantee that nothing will be left to chance.
In order to make the investment in your die-cutting tools worthwhile for a long time, you can extend the tool life sustainably with our professional regrinding service. Your die-cutting tool is checked, dismantled and cleaned by our specialists. The cutting components are re-ground using state-of-the-art technology. For quality control, each die-cutting tool is tested on a BERHALTER machine before delivery. The original die-cutting parameters are supplied as a data sheet or directly on the RFID tag.
Repairs cannot always be avoided and in some cases must take place on site. Our service technicians will do everything necessary to rectify the fault directly at your site. We keep a wide range of parts for the current machine generation and for most of the older machine generations in stock, which are immediately available for delivery if required. Our specialists are not simply concerned with replacing a part, but with ensuring the optimum performance of your machines on a permanent basis.
With planned maintenance you can improve productivity and reduce unexpected downtimes. Via remote support, our experts connect to the customer's die-cutting machine and can thus provide assistance as quickly as possible. We secure your investment with a thorough check of the technical condition, the fine-tuning of your die-cutting machine and the replacement of wear parts if necessary. A final assessment makes the technical machine condition transparent and comprehensible for you.
Digitalisation redefines collaboration. When linked intelligently, data provides meaningful condition and performance information. To make the right decisions, you need transparency. Our CUTcontrol™ provides the answers. The goal is a prompt correction of faults and early determination of the service parts required. This allows you to access important key figures at any time and keep an eye on productivity. Access is child's play – via PC, tablet or smartphone.
We specifically train operators and production staff to optimise the efficiency and performance of the die-cutting systems. Your maintenance team receives appropriate instructions so that the daily and periodic maintenance work can be planned and easily implemented. Organised sales workshops provide your sales department with all the information regarding product and die-cutting know-how in order to successfully secure new orders on the market. If you want to be a leader in your industry, you must train continuously for this goal.
Financing solutions are crucial for capital equipment. Our sales team is familiar with the special challenges and assists you with its broad know-how. We provide you with bespoke solutions for fact-based decisions. Also, we don't leave you on your own devices when planning investments. Benefit from our cooperation with renowned Swiss first-class banks. We will be glad to prepare a leasing offer for your Berhalter die-cutting equipment where you can determine the term and the repayment model yourself.
Due to our many realized and implemented Product Developments up to Sampling, we understand the language of the designer, the production ideas as well as those of the purchaser very well. We develop the products together with you and take the responsibility for the production implementation and accompany you along the entire process chain. We support you in the preparation of market studies, sales presentations to your customers or with sampling and qualification runs. From the idea to functional samples and on to production.